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Contents of the contract agreement |
| (1) |
This subscription service (hereinafter reffered to as "this service")
provides FORUM8 products and technical support to users based on the articles
and clauses in this agreement during the subscription contract term. |
| (2) |
The terms of this service are stipulated in "The License Agreement for Program Use" that you agreed at the purchase. |
| (1) |
Software developed by FORUM8 and on sale at the time of service provision will be covered by this service.
Products that are developed by other company and sold by FORUM8 are not covered by this service. Products now on sale can be checked on the product information page on http://www.forum8.co.jp/english. |
| (2) |
Software covered by this service is limited to ones that are not changed or modified. |
| (3) |
FORUM8 can exclude specific software from this service with advance notice on the website etc. |
| (1) |
Users shall ask technical inquiry, troubles about software, bags via tel and email. |
| (2) |
In principle, FORUM8 provides advice based on the user's request of inquiry within the reception time of technical support via tel and e-mail. Our technical support staff will not visit users. |
| (3) |
When having our technical support, you shall cooperate to inform us your basic information (such as explanation of the condition and displayed screen) required for us to answer and advise on your question. You shall pay for the cost required to collect the information. |
| (4) |
We may not be able to provide this service if users change, modify, misuse, or use without standard. |
| (5) |
Technical support will be provided only in Japanese. |
| (6) |
This service includes software download service and maintenance information service like free version up via email.
We also provide free product upgrade during the subscription contract term. (Products to be upgraded is specified by FORUM8.) |
| (7) |
Technical support that FORUM8 provides is just an advice on technical inquiries about our software, and we do not guarantee that contents will be realized as users want.
In the case that the answer for the inquiry is clearly described on the help, electronic manual, or website, we may answer by the reference to that page. |
| (1) |
Product price includes subscription cost of first year. After one year from purchase, your contract will automatically be renewed at the subscription price in the table below. FORUM8 may change this contract, the contents and price of this service without notice to the users.
| Term |
New purchase
Subscription cost of first year is included in the product price
Automatic renewal
One year (non-free), (two or three year is also available) |
| Benefits |
Software upgrade
Technical support
- Technical inquiry (Email, Tel)
- Maintenance and update notifications via email
- Download service
- Launcher service
|
| Price |
Subscription price list (Tax is not included.)
■Subscription service contract
price list (current)
| List
price※1 |
First year
subscription
contract |
Subscription
contract
1 year※2 |
| Up to USD200 |
Free |
50% |
| Up to USD500 |
Free |
| Up to USD1,000 |
Free |
40% |
| Up to USD1,500 |
Free |
30% |
| Up to USD2,000 |
Free |
| Up to USD2,500 |
Free |
25% |
| Up to USD3,000 |
Free |
| Up to USD3,500 |
Free |
| Up to USD4,000 |
Free |
| Up to USD5,000 |
Free |
| Up to USD6,000 |
Free |
22% |
| Up to USD7,000 |
Free |
20% |
| Up to USD8,000 |
Free |
| Up to USD10,000 |
Free |
| Up to USD12,000 |
Free |
15% |
| Up to USD15,000 |
Free |
| Up to USD17,000 |
Free |
| Up to USD20,000 |
Free |
| Up to USD25,000 |
Free |
| Up to USD30,000 |
Free |
| Up to USD40,000 |
Free |
|
|
■New prices that will be applied
sequentially from new
products
and new versions after 2021
| List
price※1 |
First year
subscription
contract |
Subscription
contract
1 year※2 |
| Up to USD200 |
Free |
50% |
| Up to USD500 |
Free |
| Up to USD1,000 |
Free |
40% |
| Up to USD1,500 |
Free |
| Up to USD2,000 |
Free |
| Up to USD2,500 |
Free |
| Up to USD3,000 |
Free |
| Up to USD3,500 |
Free |
| Up to USD4,000 |
Free |
| Up to USD5,000 |
Free |
| Up to USD6,000 |
Free |
| Up to USD7,000 |
Free |
30% |
| Up to USD8,000 |
Free |
| Up to USD10,000 |
Free |
| Up to USD12,000 |
Free |
| Up to USD15,000 |
Free |
| Up to USD17,000 |
Free |
| Up to USD20,000 |
Free |
| Up to USD25,000 |
Free |
| Up to USD30,000 |
Free |
| Up to USD40,000 |
Free |
|
| ※1 |
When you have options in addition to main product, billing will be the sum of subscription price for the main product and subscription price for the options. |
| ※2 |
"Subscription contract 1 year" spans for 1 year from the time the product is delivered to the customer.
If the last date of a customer's 1 year subscription contract is the end of a particular month, we may or may not give the customer a grace period for extending the subscription contract, with no additional charge. |
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|
| (2) |
Service period
This service will terminate in one year. Two or three years contract is also available (Contact our sales staff one month before the renewal month). The license validity period is on a monthly basis. A temporary suspension
of this contract is not admitted. |
| (3) |
Payment
Invoice is closed on the 20th, and users shall pay its fee at the end of the next month through a bank transfer. |
| (1) |
An invoice for subscription is sent to users (excluding ones who make an advance payment) at the time of product purchase and subscription contract renewal. |
| (2) |
Rental Access License registration form need to be filled out prior to
usage.
(All users with Subscription License(s) may opt for "Rental Access
License", and all users with Subscription Floating License(s) may
opt for "Rental Floating Access License".)
An invoice with an amount based on your usage will be sent to you at 3
month intervals from the month you registered for your Rental Access License(s).
Once you use Rental Access License in a month, then it will be counted
as usage for one month regardless of the number of times or dates of utilization.
The month that you don't use the Rental Access License is not counted. |
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This maintenance/support service cannot be cancelled after the application is made or during the contract. Even if you cancel this contract, we cannot refund the cost of the contract nor consumption tax that you have paid. |
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Users shall not assign or transfer its right of this service to any third party. |
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To unsubscribe from this service, submit the subscription service cancellation
form to your FORUM8 sales contact person or to forum8@forum8.co.jp.
Only cancellation form submitted one month prior to subscription expiry date can be validated.
If you have any questions, please contact us [forum8@forum8.co.jp]. |
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