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| 1. About purchases of FORUM8 products |
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| Q1-1. |
How can I purchase FORUM8 products? |
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| A1-1. |
We are accepting web purchases on following order pages.
We have applied special prices and point services to almost all products.
You can choose the means of payment from credit card, the payment plan,
lease, or loan.
You can also get an estimation of the products on this site.
You can also use the web estimation system for a large variety of engineering
services such as VR data service, analysis supporting service, and so on.
You can purchase our products on following information desks of sales department
all over Japan, including Tokyo sales department group (03-5773-1888).
You can also order by E-mail and FAX.
If you purchase from abroad, please ask Tokyo sales department group.
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| Q1-2. |
Can I get consultations before my purchase? |
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| A1-2. |
You can download not only the catalogues which comment on functions of
the software products but also trial versions (experience evaluation copy),
help files, and electronic manuals from our websiteBesides these catalogues,
if you ask information desks of sales department, you can also take guidance
by telephone, FAX, or E-mail and occasional individual demonstrations so
you may evaluate before your purchase.
Still more, however we do not have a demo version of some products, but
viewer version is available. If you purchase it, please apply on following
URL.
About a VR data service and analysis support service, the person in charge
informs you of the drawings which are necessary for service contents and
an estimate.
We provide these services at our Tokyo sales department group (03-5773-1888)
or following sales department information desks all over Japan.
If you want to purchase from abroad, please ask Tokyo sales department
group.
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| Q1-3. |
What kind of procesures should I follow on using the softwares? |
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| A1-3. |
If you purchase a package software, a product package is shipped by home
delivery.
It contains a product CD, the protection (or a password), introduction
guide, and a registration card.
Please initialize and install drivers and the product as is shown in [introduction
guide.]
A contract of the right to use the license is set for a software product
and takes effect at the time when you tore the package(The [shrinked-pack
contract]).
Please confirm the contract and make use of the products. |
| Q1-4. |
What kind of supporting systems are you providing for references to the
softwares? |
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| A1-4. |
When you finish the user's registration of your software, you can take
[software support services] where you are able to ask Questions by telephone,
FAX, or E-mails.
We accept telephone calls during business hours, Faxes and an E-mail are
available 24 hours a day.
Your problems are taken care by the person in charge and the specialized
issues are handled by the engineers of FORUM8.
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| Q1-7. |
Can I send back the softwares I purchased? |
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| A1-7. |
You cannot return the softwares as a general rule. But you can return it
before [shrinked-pack contract] takes effect. (Cf. above mentioned Q1-3) |
| Q1-8. |
What should I do if I have a complaint on the softwares? |
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| A1-8. |
If you are not satisfied with products or services of FORUM8, please report
without hesitation.
We intend to solve your troubles with pleasure.
Please usually inform it to the information desks of above mentioned [Q1-4. references to the softwares] or to the sales information desks of each business establishment. |
| Q1-9. |
What kind of software products are you providing? |
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| A1-9. |
We provide the software products for engineering works and construction,
for other applied fields such as VR, analysis, design, and drafting (CAD),
and products such as groupware.
All software products, services are provided on the product information
pages (the following URL).
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| Q1-10. |
Where can I purchase your software products? |
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| A1-10. |
We have our development groups at our Tokyo headQuarters, Miyazaki branch
office, and FORUM8NZ (100% invested company) and they are developing contacting each other. |
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| 2. Product Information |
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| Q2-2. |
How can I get your catalogs? |
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| A2-2. |
You can reQuest the printed catalogues at the following page. In addition,
you can reQuest from the referenced pages.
You can reQuest printed catalogues such as [Products Guide], comprehensive
catalogue of Forum 8 products.
 InQuiries for Public systems/ReQuest catalogue
We are providing package softwares for technical use in the Public systems
and utilization of information services.
We are accepting dispatches of documents and trial versions or reQuests
for demonstrations. |
| Q2-3. |
Where can I get schedules of the developments or the upgrades? |
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| A2-3. |
We are showing our schedules at the following URL. Please ask in detail.
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| Q2-4. |
How can I make sure the reliabilty of your products? |
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| A2-4. |
We are showing revision histories of Forum 8 product in the software supporting
pages, so that customers can find Quick product solutions.
And we established a specialized post testing software and work on [tests
by the guidelines] and [utilization of automatic testing tools], and have
announced articles at symposiums on software testing.
In addition, we are selling the testing tool which our testing group developed
on the website.
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| 3. Company profiles of Forum8 |
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| Q3-1. |
What is the company visions of Forum8? |
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| A3-1. |
At the establishment of our company, we selected our company missions as
Sociality, Up & Coming-ness, and Forum spirit. As for development of
our products, we will make [a development room for designers] that is to
say, we aim to make engineer's work more creatively and rich.
We hope all engineers can work in good environment through our positive
promotion of provision of high-grade analysis technology by softwares and
reduction of labor with computers. |
| Q3-2. |
What kind of users does the Forum8 products have? |
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| A3-2. |
We show user's names at [User introduction] in [Up&Coming.]The main user of our company is a construction consultants, schools,
researching organizations, construction companies, building offices, government
offices, car-related companies, and so on.
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| Q3-3. |
Can I sell or distribute your products? |
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| A3-3. |
Please ask business information desks. After the conclusion of the contracts consisting of simple terms and
conditions, you can distribute our products.
We now have general distributors consisting mainly of system dealers all
over Japan, some of which doubles users. |
| Q3-4. |
How can I be a distributor of your products? |
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| A3-4. |
The Forum 8 dealers' network consists of 19 stores in the world (at December
29, 2006) some of which are established as general agencies. Now we raise
dealers all over the world. Please ask business information desks about
concrete conditions.
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| Q3-5. |
How does Forum 8 organized? |
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| A3-5. |
We own a business office in Tokyo main office, Miyazaki branch office,
and Osaka branch office and offices of Nagoya, and Fukuoka as it is mentioned
in a company profile. We are developing and selling products in FORUM 8
NZ (100% investment), NEPOCH & FORUM8 Technology Development (Shanghai)
Co., Ltd.
(50% investment) in a foreign countries. In addition, we own a representative
office in Singapore.
Officers of our company consist of four people, including an inspector.
Every group in our company is posted in each office. Besides a director
and sub-directors, administrators such as group leaders and team leaders
are posted in each group.
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| Q3-6. |
What types of people are suitable to work at Forum8? |
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| A3-6. |
Specialties are attached importance, because the staffs such as a software
development engineers, civil engineering and construction engineers, sales
persons, and office workers are working in Forum 8. But we perform periodical
adoption of new graduates and staffs can get skills in our office training.
Anyhow, information literacy is demanded, and a person liking software
or PC is welcomed. We are showing the details such as written examinations
at the time of adoption. Please ask details.
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| 4. Questions about website |
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| Q4-1. |
What kind of information are provided on the website of Forum8? |
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| A4-1. |
We are proving [vr.forum8.co.jp/english/]site for exclusive use of UC-win/Road,[3d.forum8.co.jp/english]site for exclusive use of UC-win/FRAME(3D) as well as [www.forum8.co.jp/english/] site for a main homepage.
In addition, you can also use a general domain name, but please be careful
because we do not use it in E-mail addresses. |
| Q4-2. |
Can I purchase the sofoware products at the website? |
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| A4-2. |
You can purchase almost all software products on our product purchasing
site. Some of them are available at other sites, but our site has a variety
of special discounts and bonus points.
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| Q4-3. |
Is the website secured? |
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| A4-3. |
We show our [Security policy] of our company at the following URL and intend
to manage our sites for secure access.
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| Q4-4. |
How is the personal information handled? |
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| A4-4. |
We show [Privacy policy] of our company at the following URL and intend
to protect personal information.
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Product order pages: 
